1. Scope
This policy applies to visitors, customers, registered users, wholesale buyers, importers and business inquiry contacts using our website, WooCommerce product catalogue, cart, checkout, account pages, contact forms, RFQ forms and customer support channels.
2. Information we collect
We collect information needed to run an ecommerce store, deliver products, process payments, support customers and handle B2B/export inquiries.
- Name, company name, email address, phone number, billing address and shipping address.
- Product interest, RFQ details, quantity, packing preference, destination, destination port and business communication.
- WooCommerce account details, order history, cart activity, coupon use, invoice details and transaction status.
- Technical information such as IP address, browser, device, cookies, security logs, website logs and analytics data.
- Documents voluntarily shared for export, wholesale, compliance, quality or shipping discussions.
3. How we use information
- To create accounts, process orders, manage cart and checkout, deliver products, generate invoices and provide customer support.
- To respond to inquiries, RFQs, quotations, product availability requests, returns, refunds and shipment communication.
- To verify transactions, prevent fraud, maintain website security and comply with tax, ecommerce, food-safety and payment-gateway obligations.
- To improve product listings, customer experience, website performance, stock planning and service quality.
- To send order confirmations, payment status, shipping updates, return/refund updates and support messages.
4. Payments and sensitive financial data
Online payments may be processed through payment gateway partners such as PayU India and other enabled processors in WooCommerce. We do not store full card numbers, CVV, UPI PINs, net banking passwords or wallet credentials on our website. Payment information is processed securely by the payment gateway and bank networks.
For failed, pending, cancelled or refunded online transactions, refund processing follows our Return & Refund Policy and the payment gateway or banking timelines applicable to the original payment method.
7. Data security and retention
We use reasonable technical and organizational safeguards to protect information. Order, tax, invoice, payment and business records may be retained as required for legal, accounting, tax, dispute-resolution and compliance purposes.
8. Your choices
You may request access, correction or deletion of personal information where permitted by applicable law. Some records may be retained where necessary for orders, legal compliance, fraud prevention, accounting or dispute handling.