1. Overview
RAHISHAHI Industries Private Limited offers a 7-day return window for eligible ecommerce products, subject to food safety, hygiene, product condition and verification. This policy is designed for dry grocery, packaged agro products and food commodities sold through our website.
Because many products are consumable food items, opened, used, tampered or improperly stored products cannot be returned except where a verified wrong, damaged, expired or defective product was delivered.
2. Order cancellation
- Orders may be cancelled before dispatch by contacting us with order number and registered contact details.
- Once an order is packed, dispatched, customized, private-labelled, export-documented or handed to logistics, cancellation may not be possible.
- We may cancel an order if payment is not verified, product is unavailable, shipping details are incomplete, or the transaction is flagged as suspicious or non-compliant.
3. 7-day return eligibility
Return requests for eligible ecommerce orders must be raised within 7 days from the date of delivery. The product must be unused, unopened, sealed, in original packaging and accompanied by invoice/order proof.
Returns may be accepted for wrong product delivered, damaged product, expired product, missing item, defective packaging seal at delivery, or product materially different from the confirmed order details.
For B2B bulk, export, custom-packed, private-label or commodity-lot orders, returns are governed by the agreed quotation, proforma invoice, purchase order or written trade terms.
4. Non-returnable items
- Opened, used, consumed, tasted, tampered, repacked or partially used food products.
- Products returned after 7 days from delivery.
- Fresh, perishable, seasonal, customized, private-label, special-grade, bulk or export-packed items unless wrong/damaged/expired at delivery.
- Products returned without invoice, order proof, original packaging, product label or required photos/videos.
- Items affected by customer-side improper storage, moisture exposure, heat exposure, infestation after delivery or handling damage.
- Returns based only on personal taste, aroma, texture, colour shade or natural crop/batch variation.
5. Damaged, missing or wrong product
If you receive a damaged, leaking, missing or wrong product, contact us within 48 hours of delivery with order number, clear photos/video of outer packing, inner packing, product label and invoice. After verification, we may arrange replacement, partial refund, full refund or another suitable resolution.
6. Mode of refund
For prepaid online orders, eligible refunds will be routed back to the original payment method/payment gateway used for the transaction. Refunds will not be issued in cash for payments made through cards, UPI, net banking, wallets or other online payment modes, unless required by applicable law.
For COD or offline payments, refund mode may be bank transfer to the verified customer bank account or another mode confirmed by RAHISHAHI Industries Private Limited after verification. Store credit may be offered only where separately agreed with the customer.
7. Refund processing timeline
After approval and, where applicable, return inspection, refunds are normally initiated within 7 working days. The final credit to the customer account may take 5 to 10 additional working days depending on the payment gateway, bank, card network, UPI provider or wallet provider.
For failed or unsuccessful online transactions where the amount is debited, refund timelines may depend on payment gateway and bank reconciliation. Customers should retain transaction ID, order ID and payment proof for faster support.
8. Shipping and handling charges
Shipping, packaging, payment gateway charges or documentation charges may be non-refundable unless the refund is due to our verified error, wrong product, or damaged product accepted after inspection.